Terms of Service

Thank you for choosing Brothers In Arms Car Detailing. We appreciate the opportunity to earn your business and are committed to providing professional mobile detailing services with honesty, reliability, and attention to detail. The following policies help ensure a positive experience for every customer.

Quality Commitment

Brothers In Arms Car Detailing is dedicated to delivering high-quality workmanship using professional products, proven techniques, and careful attention to every vehicle entrusted to our care.

Scheduling and Appointments

Appointments are recommended and are subject to availability. While same-day or short-notice appointments may occasionally be available, they cannot be guaranteed. Customers are expected to be available at the scheduled appointment time to help ensure services are completed efficiently.

Pricing and Payment

Service pricing is based on vehicle size, condition, and the level of detailing required. Quotes provided before the appointment are estimates and may be adjusted following an in-person inspection.

A non-refundable deposit of $50 is required to secure an appointment and will be applied toward the final invoice. Payment for the remaining balance is due upon completion of the service. Accepted forms of payment may include cash, credit cards, debit cards, and other approved payment methods.

Cancellations and Rescheduling

We kindly request at least 24 hours’ notice for cancellations or appointment changes.

One rescheduled appointment may be permitted using the original deposit. Missed appointments, repeated cancellations, or cancellations made with insufficient notice may result in forfeiture of the deposit.

Vehicle Preparation

Please remove all valuables, personal belongings, important documents, and child seats before your appointment. Emptying the glove box, center console, and trunk is also recommended. Standard trash removal is included with most services.

Brothers In Arms Car Detailing is not responsible for lost or damaged personal items, valuables, or child seats after the vehicle has been returned. For liability reasons, child seats will not be reinstalled or secured under any circumstances.

Customer Satisfaction

Customer satisfaction is important to us. If you have questions or concerns regarding your service, please contact us within 24 hours of your appointment so we can review the matter and work toward a reasonable resolution.

Vehicle Condition and Liability

All services are performed with care and professionalism. However, Brothers In Arms Car Detailing cannot be held responsible for pre-existing damage, worn surfaces, mechanical failures, stains that cannot be safely removed, or hidden defects discovered during the detailing process.

Ceramic coating performance depends on proper maintenance and adherence to recommended aftercare procedures. Once the vehicle has been inspected and accepted upon completion, future issues related to improper maintenance are not covered.

Privacy

Customer information and vehicle details are kept confidential and are never sold or shared with third parties except when required by law or necessary to process payments and provide services.

Feedback and Questions

We value your feedback and welcome any questions, comments, or suggestions. Our goal is to provide dependable service and results that exceed expectations.

Thank you for trusting Brothers In Arms Car Detailing. We look forward to helping you keep your vehicle clean, protected, and looking its best.